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How was the impact of COVID-19 on the digitization of banks?

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Let us tell you that according to a good study by Deloitte, almost every single bank, big and small, 

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saw a huge increase in the use of digital banking. As you were told, Wells Fargo saw a good 35%

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 growth in remote checks, a good deposit, and almost 50% growth in online wire transfers in 2021. 

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 Last year, the pandemic caused many customers who had not used

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 mobile banking before and prompted all customers to use mobile banking for the first time last year,

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 especially those belonging to older groups. Any of the banks saw a record growth in their use

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of digital banking and a well received first time users. For example, Bank of America noted

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that nearly 7 million customers used Erica, its chatbot, for the first time during

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the pandemic last year. Channels through digital accounted for approximately 61% of US Bank's 

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total loan sales in the three months ending February 2021, up from about 39% in 2020.

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It was stated that by around 2030, all banking customers would expect banks

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to know them and be well integrated into their lifestyles. They are well expected to have intuitive

and user-friendly processes that are automated, minimizing the time and effort while interacting well with their banks.