Route shipping is designed to mitigate the after-purchase experience for its customers by providing visual order tracking and package protection. According to its creator and CEO Evan Walker, at his first interview with Tech Crunch, the spark moment occurred when he realized how dire a furniture store owner’s issues regarding missing items going astray during delivery during shipping.
The problem was not that there were missing pieces, but rather, that the pieces were in such disarray that they could not be found easily during an inventory pick up. As the owner explained, all of the deliveries were late, some of them beyond the window of time when pieces can be picked up by customers. He went so far as to rent a truck to do two loads of Christmas wreaths that would arrive on time, or to have two delivery people meet at his shop at 9 am to pick up three loads of holiday decorations that arrived late.
Because of this issue, he decided to purchase a few months worth of Route shipping insurance and six months of Comprehensive coverage on everything else in his inventory. Walker also added a liability policy for the drivers of his trucks, which is what led him to Tech Crunch’s article. His goal was to make sure that everything that moves by route shipping is covered by at least some amount of insurance. His suppliers, for their part, didn’t mind because it made good business sense. Shipping insurance is considered lost revenue when a product is lost in transit, and many suppliers would rather have their products sitting on the truck instead of being delivered.
To illustrate the point of this story, imagine a situation in which one of his trucks was stolen. Once the truck was reported missing, he immediately called his insurance carrier and put a claim in writing. The next day, a representative from Tech Crunch called to add shipping insurance to his invoice. Walker thought nothing of it until the next day, when the receipts for the goods showed that the cost of all three loads had been exactly the same: $6.00 each. He called his supplier again, this time to find out why the cost difference had happened.
The reason that Walker’s goods had been stolen during the break-in was that his merchandise had gone missing between the time that he reported it missing and the time that his delivery person picked it up. Because the items were so well packaged, they had been delivered in one package, but because there was a break-in, the retailer realized that the item was not in the truck that he had initially reported missing. He called his insurance company and added shipping insurance to the bill. Six months later, when his truck was stolen again, he was shocked to learn that the cost of his loss was more than he had initially paid for it!
When it comes to shipping insurance, it’s good to know that you are covered even if your shipment is partially damaged or stolen. It may cost you a little more to add shipping insurance to your package, but it’s an inexpensive way to ensure that your belongings will be protected. Just make sure that you have proof of your claim in writing. If your insurance company does not provide this type of insurance, then find out if you can purchase it separately.
One benefit of route shipping that many people don’t think about is the ability to file a one-click claim. When a package is damaged or stolen and there is a valid reason for it, you can file a claim with your shipper for replacement costs and reimbursement. You don’t have to call your supplier, wait on hold at the post office, fill out forms, talk to loss adjusters or write letters. Simply go online, file a claim, and get your money quickly.
There are several ways to file a claim. You can choose to file a claim for all damaged or stolen packages, or choose to file for a certain percentage, such as $100. Also, you can choose to file for a single claim for damaged or stolen only, or for both items. Your shipping company will process the claim, so it’s important to make sure that it is processed quickly so that you will be reimbursed.
One of the best features of route shipping insurance is the easy addition of an add-on to any package that you might have. For example, you might add an add-on of up to two business days for rush service. If there is a problem with the package during this time (such as the package being opened and the contents stolen), then you can simply file a claim and get a refund for the cost of the damaged goods. This is especially helpful for online businesses. The easiest way to add this is to go online and purchase the add-on. Be sure to review your policy and look for the specific features to see if this is something that you need.